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Terms and Conditions

Crab at Bay reserves the right to make changes to all content and prices on the website, without prior notification. 

PAYMENT POLICY

 

Cash and Contactless payment mode is available. Preferred payment mode must be indicated upon checking out. 

 

For Cashless Payment (Paynow) 

(i) An Email with payment details will be sent to your mobile number. Please follow the instructions for payment. A confirmation SMS/Email will be sent upon successful payment.

(ii) Order is considered void if payment is not made within 15mins upon receiving payment SMS.

 

For Cash Payment,

(i) An order confirmation Email will be sent to your mobile number upon checking out.

(ii) Please ensure you have sufficient cash on hand to make full payment. Cash in exact amount will be greatly appreciated. 

(iii) Failure to make full payment or request for deferment of payment is not accepted. Crab at Bay Seafood reserves the right to void the order and pursue for all losses incurred related to the order.

 

Prices reflected on website is not inclusive of taxes. Tax (GST) of 7% will be added to final price after checking out of cart. 

 

DELIVERY AND SURCHARGES

Our delivery hours are from 11.30am to 3:30PM and 5.00pm to 11.00pm daily.

We provide island-wide delivery services at a distance-calculated rate with no minimum order. Order above $50 will be entitled to a discounted rate. Self-collection is also available at our shop, located at 548 MacPherson Road during operating hours.

We provide free delivery to a single location, for:

(i)  a minimum order of S$200, for all areas 

(ii)  a minimum order of S$50, for delivery to areas within 3km of our shop

 

Delivery fares are calculated based on distance and area postal code. By confirming your order upon checkout, you acknowledge and agree to the delivery fare as shown.

 

We make every effort to deliver your order within the specified delivery time. However, unforeseen circumstances like act-of-God or traffic/parking restrictions may result in delays.

 

All delivery times stated, agreed or represented by us are meant to be indicative estimates only, and we will not be bound by or responsible for any inconvenience or loss arising to you from late deliveries.

 

Our food and delivery service is subject to the availability of our resources, and we reserve the right to cancel or reject any order that you may place with us. Should such a situation arise, a full refund will be made.

 

In the event that we are unable to make delivery because no one is present at the delivery destination to receive the order, a S$15.00 surcharge is applicable for a return trip to re-deliver the order.

 

ORDER POLICY

All orders must be made at least 30 minutes in advance (subject to first come first serve basis), 

All cancellations and amendments to orders must be notified via email/text/Whatsapp or phone (97541900). Changes to orders are only accepted before preparation of your order, and is subjected to approval of Crab at Bay. 

Order amendment is not allowed for orders after Order Confirmation is sent. Unless stated, additional S$10.00 surcharge is applicable for each order amendment request.

You agree to inspect the food at the point of delivery to ensure that the delivered food correspond with the order.

 

OTHER TERMS AND CONDITIONS

We advise that all food orders are to be consumed within 2 hours of collection/delivery. To the fullest extent permitted under law, we disclaim all liability and will not be responsible for any losses or consequences arising from the consumption of food orders 2 hours after food is delivered or self-collected.

 

Access to our website or delivery hotline may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reason. We shall not be liable to you or any third party for any damage or losses which includes any damages or losses due to

(i)  any inaccuracy or incompleteness in, or errors or omissions in

the transmission of, the contents on our website; or

(ii)  any delay or interruption in the transmission of the content on our website, whether caused by delay or interruption in transmission over the internet or otherwise.

 

Disclaimer: All photos and pictures used are only for illustration and decorative purposes and will/might not be of actual product.